PrivacyPolicy

Legal Notice

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The information contained in this Privacy Policy is provided for general informational purposes only and does not constitute legal advice. While OH LORALEI takes care to ensure the accuracy and currency of the information presented, we make no warranties or representations, express or implied, regarding the completeness, reliability, or suitability of this Privacy Policy for your individual circumstances.

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By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you have questions regarding your privacy rights or obligations, we recommend seeking independent legal advice.

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To the extent permitted by law, OH LORALEI shall not be liable for any loss or damage arising from reliance on the contents of this Privacy Policy.

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Privacy Policy

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At OH LORALEI, we value your privacy as highly as we value craftsmanship and design. We are committed to protecting the personal information you share with us and to handling it with care, transparency, and discretion.

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This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.ohloralei.com.au (the “Site”).

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By using our Site, you consent to the practices described in this Privacy Policy.​

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Information We Collect

We collect personal information in the following ways:

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1. Information You Provide

When you:

• Make a purchase

• Contact our customer care team

We may collect:

• Full name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely via trusted third-party providers such as Stripe or PayPal — we do not store card details)

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2. Information Collected Automatically

When you interact with our Site, we may automatically collect certain information, including:

• Pages viewed and time spent on our website

• Device and browser information (via cookies and analytics tools)

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How We Use Your Information

Your personal information may be used to:

• Process and fulfil orders

• Manage payments and provide customer support

• Send order confirmations, updates, and marketing communications

• Enhance the performance and functionality of our website

• Detect fraud, misuse, or security risks

• Comply with legal and regulatory requirements

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Sharing Your Information

We do not sell your personal information.

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We may share your information only with trusted third-party service providers where necessary to operate our business, including:

• Payment processors (e.g. Stripe, PayPal)

• Shipping and fulfilment partners

• Email and marketing platforms

• Website analytics providers (e.g. Google Analytics)

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All service providers are contractually obligated to safeguard your personal information and use it solely for the services they provide to us.

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Your Rights & Choices (Australia)

If you are an Australian resident, your personal information is protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to:

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Access Your Information
Request access to the personal information we hold about you, subject to limited exceptions permitted by law.

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Correct Your Information
Request corrections to any personal information that is inaccurate, incomplete, or outdated.

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Withdraw Consent / Opt Out
Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails. You may also withdraw consent where consent is the legal basis for processing.

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Make a Complaint
If you have concerns about how your personal information is handled, please contact us directly via email or our contact form. We will respond promptly and work to resolve your concern in line with our legal obligations.

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If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or via their website.

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Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law.

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Security

We implement appropriate technical and organizational safeguards to protect your personal information. While we take security seriously, no method of electronic transmission or storage is entirely secure, and absolute security cannot be guaranteed.

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Children’s Privacy

Our Site is not intended for individuals under the age of 15. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly take appropriate steps to remove the information.

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Third-Party Links

Our website may contain links to third-party websites not operated by OH LORALEI. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.​

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date. Continued use of the Site following any updates constitutes acceptance of the revised policy.

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Need Assistance?

If you have questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at loralei.official.au@gmail.com, via our contact form, or through our live chat feature. Further details are available on our [Contact Us] page.