Shipping Policy

Legal Notice

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This Shipping Policy is provided for general informational purposes only. At OH LORALEI, we take great care in ensuring every order is prepared and dispatched with precision. While we strive to deliver your purchase within the estimated timeframes, shipping times cannot be guaranteed, and we are not responsible for delays caused by third-party couriers, customs processes, weather conditions, or other circumstances beyond our control.

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All delivery timeframes provided are estimates only and should not be interpreted as guaranteed delivery dates.

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Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Where a delivery issue constitutes a major failure under the ACL, you may be entitled to a replacement, refund, or other applicable remedy.

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We reserve the right to amend or update this Shipping Policy at any time without prior notice. Any changes will take effect immediately upon being published on our website.

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For any questions regarding this policy or your order, please contact us at loralei.official.au@gmail.com, via our contact form, or through our live chat feature. Additional information can be found on our [Contact Us] page.

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Shipping Policy​

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Thank you for choosing OH LORALEI! We are delighted to deliver your sunglasses with the care, attention, and elegance our brand represents. Below you’ll find details on how your order is processed and delivered.

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Shipping Destination​​

We currently ship to all states and territories within Australia.

International shipping is not available at this time.​​

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Estimated Delivery Timeframe​​

New South Wales (NSW)

• Standard Shipping: 3–5 business days

• Express Shipping: 1–2 business days

All Other States & Territories

• Standard Shipping: 5–7 business days

• Express Shipping: 2–3 business days

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Delivery timeframes are indicative only and may vary due to public holidays, weather conditions, or courier delays.​

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Order Processing

Orders are carefully processed within 1–2 business days (Monday to Friday, excluding public holidays).

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Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

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Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.​

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Order Tracking

Once shipped, a tracking number will be emailed to you, allowing you to follow your delivery via the courier’s tracking portal.

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If your tracking information has not updated or your order has not arrived within the estimated timeframe, please reach out to us at loralei.official.au@gmail.com or via our contact form, and our team will be happy to assist.

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Important Information

• At this time, we do not deliver to P.O. Boxes or Parcel Lockers.

• Please ensure all delivery details are entered accurately at checkout. OH LORALEI cannot be held responsible for orders delivered to incorrect or incomplete addresses.

• Should a parcel be returned due to an address issue, additional redelivery fees may apply.

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Need Assistance?

Our customer care team is here to help. Contact us at loralei.official.au@gmail.com, via our contact form, or through our live chat feature. Further details are available on our [Contact Us] page.